What does each fix change in my store?

Emtor has 6 kinds of fix. Each changes one policy or one field of a product, and only when you click it. The first time a fix needs a permission Emtor doesn't have yet, Shopify asks you in a window on the page: write_legal_policies for your policies, write_products for your products. If you decline, nothing changes.

What each fix changes

• A sentence in your refund or shipping policy. When your store's answer to the agent leaves out your return window or your free-shipping amount, Emtor offers one sentence written from your store facts, such as Returns: you can return items within [your return window] days of delivery. It goes in as its own paragraph. A newer fix replaces Emtor's earlier sentence instead of adding a second one, and if that earlier sentence was edited into other text, Emtor adds nothing, so agents don't get two different answers. The sentence is in English: to a policy written in another language Emtor adds nothing, and shows you its English sentence to write there in your policy's language. An empty policy still gets it in one click, with a note that you can translate it.
• A product category. For an active product without one, Emtor suggests the one category in Shopify's list that's named like the product's type, and sets the ones you check. It never replaces a category that's already set.
• Image alt text. Where the main image has none, Emtor sets it to the product's title.
• An SEO description. Where a product has none, Emtor writes the start of the product's own description, at most 155 characters. Only from a description of at least 20 words.
• A product type. Where it's empty, Emtor sets it to the name of the product's category.
• A product description. For an active product whose description has fewer than 40 words, AI drafts a new one from what your store already says about the product, up to 5 drafts at a time. Shipping and returns lines come from your store facts, never from the AI. Before you see a draft, Emtor checks that it adds no number, unit, material or claim the product's data doesn't have, and drops none the old description has. Those checks know common materials and claims, not every one, so read each draft: you can edit it, and nothing is saved until you click. Drafts need Emtor's AI features to be switched on, share the AI answers check's budget over the last 30 days, and skip a description with images, links, tables or video, which a new one would drop.

Policy sentences are offered on the Fixes page, and on Emtor's home page when one is the thing to do first. The product fixes are on the Products and Catalog-wide tabs of the Fixes page, and cover your 50 most recently updated products.

Your whole catalog at once

In a store with more than 50 products, Fill fields across your whole catalog, on the Products tab of the Fixes page, fills one of four fields on every active product that misses it: the category, the product type, the main image's alt text or the SEO description, with the same values as the fixes above. Never a description: AI drafts stay one at a time, for you to read. First you see how many products would change, 5 of them before and after, and the ones left out and why. Nothing changes until you confirm, and the first time Shopify asks for the same permission as the other product fixes. It runs in the background within Shopify's limits, leaves a product changed before its turn as it is, and one Undo puts the whole batch back for 30 days, except products changed since. One such batch runs at a time, in a store of up to 100,000 active products.

Saved means saved

After every change, Emtor reads the value back from Shopify and calls the fix done only if Shopify kept it. If Shopify saved a policy sentence but changed its formatting, so the sentence can't be taken out again on its own, Emtor says so. Such a change, like the rare one Emtor couldn't record, isn't in its list of changes, so it has no undo there and no automatic re-check.

What fixes never touch

Prices, stock, orders, customers and your theme code.

After a policy fix

The agent test runs again by itself 30 minutes later and 24 hours later, so you see whether agents now hear the fact. How long Shopify takes to update what it tells agents isn't measured yet, which is why there are two re-checks.

If the AI assistants got that fact wrong, or didn't give it, in the check before the fix, Emtor also asks them that question again by itself, once, about 24 hours later, and shows their answers before and after. How the AI answers check works

Taking a fix back

Each fix Emtor records can be undone for 30 days while it's as Emtor left it. It's listed under What Emtor changed on Emtor's home page and the Fixes page, and under Changes Emtor made on the Proof page. How undo works